Return & Refund

Refund and Returns Policy

Thank you for shopping at Cold Cuts Poultry. We take pride in providing high-quality frozen chicken products and exceptional customer service. However, we understand that circumstances may arise where you might need to return a product or request a refund. This Return & Refunds Policy outlines the guidelines and procedures for returning products and obtaining refunds for your purchases. By placing an order with Cold Cuts Poultry, you agree to the terms and conditions outlined in this policy.

1. Returns and Exchanges:

1.1 Eligibility for Returns: We accept returns and exchanges on products under the following conditions:
a. The product is damaged or spoiled upon receipt.
b. The product is different from what was ordered (e.g., wrong item, wrong quantity).
c. The product does not meet the quality standards advertised.

1.2 Notification Period: If you wish to return or exchange a product, please notify us within 3 days from the date of delivery. After this period, we may not be able to process your request.

1.3 Product Inspection: Upon receiving your return request, our customer support team will guide you through the return process and may require photographic evidence of the issue to verify the claim. We reserve the right to inspect the product to determine eligibility for return or exchange.

1.4 Return Authorization: To initiate a return or exchange, please contact our customer support team at sales@coldcutspoultry.com or +1(618) 507-5180. Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.

1.5 Packaging: To ensure the safe return of the product, please use the original packaging or suitable packaging that provides adequate protection during transit.

1.6 Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure the product reaches us safely.

2. Refunds:

2.1 Refund Eligibility: If your return is approved, you may be eligible for a refund of the product’s purchase price, including any shipping charges.

2.2 Refund Process: Once we receive the returned product and verify its eligibility, we will process the refund. The refund will be issued using the original payment method used for the purchase.

2.3 Processing Time: The time it takes for the refund to be credited to your account may vary depending on your payment provider. Please allow [10] business days for the refund to reflect in your account.

3. Non-Refundable Items:

Please note that certain items are non-refundable, including but not limited to gift cards, downloadable digital products, and perishable goods that have been opened or partially consumed.

4. Damaged or Lost Shipments:

4.1 Damaged Shipments: If your order arrives with visible damage to the packaging, please refuse the delivery and contact our customer support team immediately. If you notice the damage after accepting the delivery, please take photographs and notify us within 3 days.

4.2 Lost Shipments: In the event of a lost shipment or if your order does not arrive within the expected timeframe, please contact our customer support team to initiate an investigation with the shipping carrier.

5. Contact Us:

If you have any questions or need assistance with a return or refund, please contact our customer support team at sales@coldcutspoultry.com or +1(618) 507-5180. We are available 24/7 to address your concerns and ensure your satisfaction with our products and services.

Cold Cuts Poultry reserves the right to update or modify this Return & Refunds Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

By placing an order with Cold Cuts Poultry, you agree to abide by this Return & Refunds Policy. Thank you for choosing us for your frozen chicken needs.

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